Shipping Policy – Maplivo

Last Updated: October 1, 2026

At Maplivo, we aim to provide a smooth and reliable shipping experience for our customers. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

• Orders are typically processed within 1–3 business days.

• Orders are not usually processed on weekends or public holidays.

• During busy periods, processing may take longer.

• Once your order has been shipped, you will receive a shipping confirmation email, where available.

2. Shipping and Delivery Times

Delivery times depend on your location, shipping method, and supplier.

• Canada: Estimated 5–10 business days

• United States: Estimated 7–14 business days

• International Orders: Estimated 10–20 business days

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs, weather, or other unexpected circumstances.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Free shipping may be offered during special promotions, subject to the conditions displayed on our website.

4. Order Tracking

If tracking is available for your order, tracking information will be sent to the email address provided at checkout once the order has shipped.

Please allow time for tracking information to become available or update.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at maplelivo@gmail.com. We cannot guarantee changes after an order has been processed or shipped.

6. Delayed or Lost Packages

Delivery delays may occur due to shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at maplelivo@gmail.com with your order number so we can assist you.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, or fees.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at maplelivo@gmail.com within 48 hours of receiving your order.

Please include your order number and clear photographs of the issue. We will review your request and assist in accordance with our Return and Refund Policy and applicable law.

9. Split Shipments

Some orders may be shipped in separate packages, depending on product availability or supplier arrangements. If this happens, you may receive separate shipping notifications or tracking details.

10. Contact Information

If you have any questions about shipping or your order, please contact us:

Store Name: Maplivo
Email: maplelivo@gmail.com

We will do our best to respond as soon as possible.

Thank you for shopping with Maplivo!