Refund policy

Return & Refund Policy – Maplivo

Return & Refund Policy – Maplivo

At Maplivo, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

1. Return Window

You can request a return within 30 days of receiving your order.

2. Return Eligibility

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • You must provide proof of purchase or your order number.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

4. Exchanges

If your product arrives damaged, defective, or incorrect, please contact us to arrange a replacement or exchange.

5. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If an item is damaged, defective, or incorrect, please contact us for assistance with return shipping.

6. Damaged or Incorrect Items

Please contact us within 48 hours of receiving a damaged or incorrect product. Include your order number and clear photos of the issue so we can help resolve it.

7. Non-Returnable Items

Items that are used, damaged through misuse, or returned without their original packaging may not qualify for a change-of-mind return, subject to applicable consumer protection laws.

8. How to Request a Return

To start a return, email us with:

  • Your order number

  • Reason for the return

  • Photos, if applicable

Our team will provide you with the next steps.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Store: Maplivo
Email: maplelivo@gmail.com

We appreciate your trust in Maplivo and are always happy to help.